We sell flowers of one kind and one colour packed in full boxes only. The minimum wholesale order (Minimum Order Quantity, MOQ) is 20 boxes per customer (per Legal Entity). If you need a smaller quantity you are welcome to contact us, so we can assist you and refer to our numberous partners that handle smaller lots.

Please note that normally each box contains only one kind of flower in single colour. All box sizes and specifications are provided in the product description. There are also special mixed boxes with different colors or varieties, these boxes are marked as “Mix” in the catalog. If such ready-made mixes are not available, we will not combine different kinds or colours in one box. However, upon individual request and with a sufficient order volume, we can consider creating a custom mixed box specifically for your needs.

On our website, you can find a section called “In Transit,” which refers to products that are still en route at the moment (being shipped from China). Even before these items arrive at our warehouse they can pre-ordered at an attractive price. Once the goods arrive and are in stock, their price will be set at the market rate, which may be significantly higher than the pre-order price. Therefore, you have the opportunity to save by placing an order for items that are still in transit.

These items are usually marked specially or placed in the special “In Transit” category.

Important: payment and delivery terms for the pre-ordered items are the same as for items already in stock, but by ordering in advance, you benefit from a lower price.

We deliver flowers from China using special cargo transport with strict temperature control. In order to stay fresh cut flowers are transported in refrigerated trucks (reefer trucks) with set temperature +3°C (allowed range is ±1°C) throughout all time of journey. Indoor plants are transported at around +12°C to ensure comfortable conditions they need.

Orders are usually dispatched within 3 to 5 days after confirmation (depending on the complexity and quantity of items).

Also delivery time depends on the destination and method of shipment. Below is approximate delivery time to major cities using refrigerated trucks:

• to Moscow, Russia — 7 to 10 days (in summer time);
• to Minsk, Belorussia — 10 to 12 days;
• to Almaty / Astana, Kazakhstan — 4 to 5 days;
• to Bishkek, Kyrgyzstan — 4 to 5 days;
• to Baku, Azerbaijan — 8 to 10 days;
• to Kazan, Russia — 6 to 9 days;
• to Novosibirsk, Russia — 5 to 7 days;
• to Khabarovsk, Russia — up to 5 days.

Air Delivery. Expedited shipping by air is available or certain destinations. As soon as order is packed (usually it takes 3 – 5 days), it takes 3 – 5 days in transit by air. The Sheremetyevo International Airport (SVO / UUEE) in Moscow is the main destination point for air deliveries to Russia.

Air delivery is also available for nearby countries. For example, we can send flowers by plane to Baku, Amsterdam, Minsk, Bishkek, Almaty, and other major transport hubs upon agreement. Air delivery is more suitable for urgent orders and ensures minimal transit time, which helps maintain the quality of the flowers.

All delivery conditions are discussed upon placing the order. We regularly update the list of available routes and shipping schedules depending on the season and market demand.

We provide a complete set of documents required for importing and wholesale trading of flowers. The standard package includes:

• Phytosanitary Certificate — confirms the safety of the plants and absence of pests.
• Certificate of Origin — verifies the origin of the goods.
• Invoice — a bill for the shipment.
• Packing List — details the contents and number of packages.

Additional documents can be provided as needed according to the requirements of your region (upon request, we can prepare extra certificates).
We work under various delivery terms (Incoterms) depending on the client’s needs:

• EXW (Ex Works) — pick-up from our warehouse in China.
• FOB (Free on Board) — delivery to the port of shipment, after which you arrange transportation.
• DAP (Delivered at Place) — delivery to a specified location (e.g., your city) without customs duties included.
• DDP (Delivered Duty Paid) — upon separate agreement, we can arrange delivery with full customs clearance.

Specific terms and responsibilities are outlined in the contract and the invoice before payment. We are flexible in any delivery schemes to ensure you receive your goods matching the desired level of service.

1) List of documents provided by a Limited Liability Company (LLC) (Legal Entity, Russian Federation)

Minimum List (for Contract execution and Invoice issuance) is:

• Company details Card containing: Taxpayer Identification Number (INN) / Тах Registration Reason Code (KPP), Primary State Registration Number (OGRN), legal address, actual address, OKVED codes (Russian National Classifier of Economic Activities), and banking details.
• Extract from the Unified State Register of Legal Entities (EGRUL). An electronic PDF with the Federal Tax Service’s Enhanced Qualified Electronic Signature is acceptable and equivalent to a paper version. According to standard business practice, it is considered "actual" if not older than 30 days. (EGRUL)
• Documents confirming the signatory’s authority: Resolution / Protocol on the appointment of the Director and the Order on taking office (or a power of attorney if signed by someone other than the Director). Legal basis for that is the Civil Code of the Russian Federation, Article 53 (a governing body acts on behalf of the legal entity). (Consultant Plus)
• Company's Charter in its current version (for verification of authority and transaction restrictions). This practical list of such "founding" documents is confirmed by recommendations from professional counterparty verification services. (Focus Kontur)

If signed by a Representative:

• Power of attorney authorized to sign contracts / closing documents and copy of the Representative's passport. (The Civil Code of the Russian Federation, Article 53 — verification of the right to act on behalf of the company.) (Consultant Plus)

Upon request / under special conditions

• Licenses / permits / Self-Regulatory Organization (SRO) certificates if the activity is subject to licensing.
• Confirmation of the actual business address (lease / property ownership) may be required when requesting payment deferral.
• Consent to the processing of personal data of responsible persons (if passport / contact details are shared) in accordance with Federal Law No. 152‑FZ (new consent requirements effective since September 1, 2025). (Consultant Plus)

Formats accepted

• We accept: PDFs / scans, electronic extracts from the Unified State Register of Legal Entities / Unified State Register of Individual Entrepreneurs (EGRUL / EGRIP) bearing the Federal Tax Service’s Qualified Electronic Signature which is legally equivalent to paper documents (the Federal Law No. 63‑FZ). (Consultant Plus)

2) List of documents provided by a Sole Proprietor (Individual Enterpreneur, Russian Federation)

Minimum List is:

• Detailed Profile of a Sole Proprietor: Taxpayer Identification Number (INN), Primary State Registration Number of the Sole Proprietor (OGRNIP), registration address, bank details.
• Extract from the from the Unified State Register of Individual Entrepreneurs (EGRIP). An electronic PDF with the Federal Tax Service’s Enhanced Qualified Electronic Signature is acceptable and equivalent to a paper version. According to standard business practice, it is considered "actual" if not older than 30 days. (EGRUL)
• Individual Entrepreneur's passport (page with photo and registration page) for identification and confirmation of the signatory's authority (the individual entrepreneur is the signatory unless a power of attorney has been issued).
• If required a power of attorney and the Representative’s passport, if the signatory is not of the Sole Proprietor personally.

Upon request / under special conditions

• Licenses and permits if the activity is subject to licensing.
• Consent to the processing of personal data (if personal data of third parties/representatives is provided, or a separate consent is required according to policy). (Consultant Plus)

Formats accepted

• Electronic extracts from the Unified State Register of Individual Entrepreneurs (EGRIP) bearing the Federal Tax Service's Qualified Electronic Signature are acceptable (legally equivalent to paper documents under Federal Law No. 63‑FZ). (EGRUL)

3) List of documents provided by a private person (Natural Person)

Minimum List (for concluding and executing a supply / sales / delivery Agreement) is:

• Citizen Passport of Russian Federation (page with photo and registration page) or other main ID document for identification and correct delivery.
• Contact details and delivery address (full name, phone, email, address / pick-up point).
• Consent to the processing of the Personal Data (offer / checkbox / separate form according to the Federal Law 152-FZ; updated requirements effective from 01.09.2025).
• Acceptance of the Public Offer / Contract in electronic form, these documents may be signed with a qualified E-signature.

If delivery is from abroad to an individual’s address (Express import to the Russian Federation).

• For customs clearance, the Carrier / Customs Representative typically requests identification document details (ID / Passport), and sometimes a Taxpayer Identification Number (INN). This information is included in the Express cargo register / electronic accompanying document in accordance with Federal Customs Service Order No. 1060. (Kontur Normativ)
• Also upon customs request some payment / value confirmation (invoice, card statement, order screenshot, links to product cards) may require. This is standard practice for customs control of international shipments. (DHL Express)

Formats accepted

• Clients' ID details and other personal information are transmitted through secure channels only. We store them strictly for the purposes and periods specified in the personal data processing policy according to the Federal Law No. 152‑FZ. (Consultant Plus)

Explanations and Notes

• We request an Extract from the Unified State Register of Legal Entities / Unified State Register of Individual Entrepreneurs (EGRUL / EGRIP) because it enables a quick verification of the counterparty’s status (liquidation, bankruptcy, restrictions, etc., all this information is disclosed by the Federal Tax Service and updated daily). An electronic Federal Tax Service extract in PDF format with a Qualified Electronic Signature is legally valid. (EGRUL)
• The "30-day" timeframe for extracts originates from procedural rules for courts. In the business environment, it has become established as the standard for document "freshness." (Consultant Plus)
• Electronic signing means that a Qualified Electronic Signature is always legally equivalent to a handwritten signature, while a simple or unqualified Electronic Signature is recognized either by law or by mutual agreement of the parties. (Consultant Plus)
• The Li Hua Public Offer Contract which is the public sales agreement for flowers and floristic goods for wholesale (B2B) clients can be reviewed here.

We accept various forms of payment, including multi-currency options, to simplify cooperation with clients from different countries.

You can choose any of available options:

• Bank transfer in Russian Rubles (RUB) with VAT — to the account of our Russian company (LLC). We work with 20% VAT for VAT-registered organizations;
• Bank transfer in Chinese Yuan (CNY) or US Dollars (USD) — to the account of our Chinese company;
• Bank transfer in Euro (EUR), US Dollars (USD), Kyrgyz Som (KGS), Russian Rubles (RUB), or Cryptocurrency (USDT) — to the account of our partner company in Kyrgyzstan (for the convenience of clients from CIS countries); also we accept payment in Tether (USDT) at the current exchange rate.

Feel free to choose the most convenient payment method. All payment details are specified in the invoice. Once a 50% prepay is received (see section “How to place an Order?”), we proceed with purchasing and shipping your goods.

Each product is supplied in standard factory packaging, which consists of a cardboard box containing a specified quantity of units (stems or flowers) of a single variety. The packaging increment (minimum number of stems or pieces per box) is indicated in the product card on the website. There you will also find information on box dimensions, gross and net weight, as well as cubic measurements for volume calculation.

For customer convenience, we have compiled a summary table of packaging specifications across our entire product range. This table lists all current product names, their packaging increments (number of stems/pieces per box), approximate box weight, and dimensions. You may request this table from your manager or download it from our website (in the "Documents" or "Customer Support" section, if available).

Please note that the weight of fresh-cut flowers may vary slightly depending on the variety and bud opening stage; however, packaging dimensions are standardized. By knowing the weight and dimensions of boxes, you will be able to calculate logistics and delivery costs more accurately.

The assortment of cut flowers from China is highly diverse. Some items are available year-round, while others have distinct seasonality — they are more cost-effective to purchase during specific months. Below we list the main flower varieties and indicate their seasonal periods.

• Rose (including spray rose). Available year-round due to greenhouse cultivation in Yunnan. Quality remains consistent throughout the year, with slight seasonal peaks occurring in spring and autumn (during these periods, yields are particularly high and prices advantageous). Supplies are also maintained during summer heat and winter cold, though volumes may be somewhat lower.
• Chrysanthemum (single-headed and spray). Available practically year-round. The main flowering season is autumn (September - November), when supply is most abundant and prices are lowest. However, modern cultivation techniques enable chrysanthemum production throughout the year, so you may order it at any time. Please note that demand is high during winter holidays, which may affect pricing.
• Carnation. Available year-round. Large-scale plantations in China cultivate carnations continuously, so there are no significant seasonal breaks. Stem quality and length may be slightly superior during cooler seasons (spring, autumn).
• Lily. Available year-round (various varieties of Asian, Oriental lilies, etc.). Thanks to phased bulb planting, farms maintain a continuous flowering cycle. During winter months, the color assortment may be somewhat more limited, but lilies are supplied on an ongoing basis.
• Eustoma (Lisianthus). Cultivated year-round. Peak flowering and optimal quality typically occur from late summer to winter. It is also available during warmer seasons, though volumes may be lower due to heat. Nevertheless, eustoma can be procured in any month, with minimal quality variation.
• Gerbera. Available year-round from greenhouses. This hardy flower is cultivated continuously. Flowering may slow during summer heat, but large producers maintain supply volumes. It is consistently available every month.
• Alstroemeria. Year-round. Chinese farms successfully cultivate alstroemeria continuously, ensuring year‑round shipments. There are no seasonal gaps, although growth may slow during colder months (which does not significantly affect deliveries).
• Hydrangea. Season — summer to early autumn. The main flowering period for hydrangeas falls between June and September, when they are available in large quantities and at optimal prices. At other times (late autumn, winter, early spring), hydrangea is either unavailable or carries a very high price due to the difficulty of off‑season cultivation. We recommend planning hydrangea purchases for the warmer months.
• Peony. Season — spring to early summer. Peonies enter the market approximately from late April through June (depending on variety and growing region). The peak season and the period offering the best quality and price is May. At other times, peonies are not in bloom; supplies from other countries may be possible, but prices will be significantly higher. It is best to order peonies during their natural season.
• Tulip. Season — winter to spring. Tulips are available during the period from December through March/April. Chinese growers force tulips for the New Year and spring holidays. During these months, the variety selection is at its maximum and prices are moderate. Tulips are not cultivated in summer and autumn, as the bulbs require a dormant period so purchasing tulips at this time would be a problem.
• Ranunculus (buttercup). Season — late winter to spring. The main flowering period for ranunculus is February, March, and April. During this time, they are available from local greenhouses. In summer heat and autumn, ranunculus is almost unavailable (or imported at high prices), so plan your purchases for spring.
• Other seasonal flowers. Some rarer or field flowers (e.g., anemones, sunflowers, dahlias, matthiola) also have their own seasonality. For example, anemones are available in winter and spring, sunflowers and dahlias — in summer and autumn, matthiola — primarily in spring. These flowers appear in the assortment during the corresponding seasons in limited quantities.

In general, most popular flowers are available year-round due to the mild climate of southern China and advancements in greenhouse technologies. However, to obtain the optimal price-to-quality ratio, pay attention to the natural seasons of certain flowers. If you are unsure about the seasonality of a specific variety, please ask our manager – we will advise you on when it is best to include it in your procurement.

Yes, we provide contract manufacturing and product branding services for large clients. If your procurement volume is significant (from 1,000,000 RUB per week or equivalent in other currencies), we are ready to discuss individual packaging and labeling arrangements.

• Custom boxes. Boxes of non‑standard size or format required for your business can be produced, taking into account packaging increments convenient for your operations.
• Packaging branding. Upon your request, we will apply your logo and brand elements to boxes or stickers. Your product will appear under your own trademark.
• Special packing. Non‑standard arrangement or stem count per package is possible if a specific format is required (discussed separately to preserve product quality).
• Custom labeling. When needed, we apply your barcodes, stickers, or marking labels to each box or unit to facilitate subsequent logistics and inventory management at your warehouse.

All these services are negotiated and implemented based on a separate agreement. Typically, launching custom production requires a stable order volume (approximately from 1 million RUB per week, or equivalent in CNY/USD). We always prefer a flexible approach to client requests: we will help develop optimal packaging for your market and implement it, ensuring you receive a finished product fully compliant with your requirements.

We pay special attention to logistics transparency and transportation condition monitoring. Each of our refrigerated trucks is equipped with a GPS tracking and temperature sensor system, which provides several advantages, such as:

• Online monitoring. We track the location of each vehicle in real time. You can always check with your manager where your shipment is currently located.
• Temperature control. Sensors continuously measure the temperature inside the refrigerated truck. A stable regime of approximately +3°C (for certain plants +12°C) is maintained. The system alerts us if the temperature deviates from the norm, allowing us to take immediate action.
• Transparency for the client. Upon request, we can provide you with tracking data or a route report. This builds trust as you see that the goods are moving as planned and under proper conditions.
• Responsiveness. Thanks to GPS monitoring, we know the vehicle’s arrival time in advance and are prepared for unloading. In case of road emergencies (traffic jams, delays), we promptly inform clients and adjust our actions.

Such 24/7 monitoring guarantees the preservation of flower quality in transit and strict adherence to deadlines. We are proud to offer our partners a high level of service and delivery reliability.

Our company strives to conduct business responsibly, both from an environmental perspective and in terms of partner relations. We adhere to sustainable development and ethical business principles, such as:

• Environmental friendliness. We use recyclable and eco-friendly packaging materials wherever possible. We optimize logistics to reduce our carbon footprint (for example, by efficiently loading trucks and avoiding unnecessary trips). Responsible interaction with nature is part of our philosophy.
• Honesty and transparency. Our business is founded on Islamic values – integrity, honesty, and respect for partners. We openly provide all information about products, prices, and potential risks. If problems arise, we do not avoid responsibility but solve them together with the clients (see the "Claims" section).
• Mutually beneficial cooperation. We adhere to the principle that a transaction should benefit both parties. We aim for long‑term relationships, therefore we do not pursue immediate gain at the client's expense. Our goal is your successful business with us, which is why we are flexible and ready to adapt to partners' needs.
• Service quality. Our responsible approach is also reflected in the level of service. We provide consultation on assortment selection, inform about seasonal factors, and assist with documentation. Our team is committed to ensuring you receive maximum profit and minimum issues.

Guided by these principles, we build trusting relationships with wholesale flower buyers worldwide. You can be confident that by partnering with us, you are gaining a reliable, ethical, and environmentally responsible supplier.

The process for placing a wholesale order is straightforward and transparent. If you plan to purchase 20 boxes or more, follow the steps below:

1. Submit a request for the required goods. You can compile a list of desired items and send it to us via one of the following methods:

• Through our website. Just add products to a request or use the dedicated wholesale client form.
• By phone or messenger. Contact your personal manager (details available on the website) and simply specify which flowers and in what quantity you need. We respond promptly via WhatsApp, WeChat, Telegram, etc.

2. Receive our commercial proposal. Based on your request, we will check warehouse availability, current prices, and timelines. A manager will then contact you and provide a detailed proposal: which items are available, at what price, and when they can be shipped.
3. Confirm your order and provide details. If the terms are acceptable, confirm the list of goods for reservation. Simultaneously, provide your company's details (for contract and invoice preparation) – legal entity/sole proprietor name, address, tax identification number/registration data, and any other information required for documentation.
4. Signing the contract and issuing a prepayment invoice. We will prepare a supply contract and a proforma invoice for your shipment. These documents will specify all terms: items, quantity, price, delivery timeline, and liabilities of both parties. A 50% prepayment of the total amount is required to confirm the order — this will be indicated on the invoice.
5. Making the 50% prepayment. You pay 50% according to the issued invoice (in any of the offered currencies and payment methods, see “Payment Methods”). Once the prepayment is received, we reserve and purchase fresh flowers from producers specifically for your order.
6. Order assembly and shipment. Our specialists assemble your order at the warehouse, perform quality checks, and prepare all necessary documents (phytosanitary certificates, etc.). Then, within the agreed timeframe, we ship the goods via the selected delivery method which are refrigerated truck or air freight (see “Delivery Terms and Conditions”). You will be notified of the dispatch date and estimated arrival date.
7. Payment of the balance and receipt of goods. Once the shipment arrives at its destination (customs terminal), you must pay the remaining 50% of the order amount. Upon receipt of full payment, you take possession of your goods. We provide you with original documents, and you can collect the flowers for resale.

Should any questions arise at any stage our managers are always available to assist. This step‑by‑step process (with a modest advance payment) is designed for your assurance so you do not pay the entire amount upfront, but only secure the goods, and we guarantee their availability and delivery as agreed.

Dear partners, we always strive to supply flowers of high quality. Should you have a claim regarding the quality or quantity of goods, please follow the steps below to enable us to promptly review and resolve the situation:

1. Claim submission deadline. Claims are accepted only within 24 hours from the moment you receive the goods at our warehouse/pick-up point. Unfortunately, claims submitted after this period cannot be considered (flowers are perishable goods).
2. Product name. Clearly specify which item is the subject of the claim – exact name, variety, article number (as indicated in the invoice or bill).
3. Quantity. Indicate the quantity of units affected by the claim (how many stems, boxes, or pieces were found to be defective or non‑conforming).
4. Photographs of the issue. Take several close‑up shots that clearly show the nature of the problem. These may include bud defects, broken stems, damages, etc. Be sure to include a photo of the box label (containing batch information). Also, take a general photo or video showing the entire quantity of goods you consider non‑conforming (the complete lot of each problematic item, not just individual flowers from different angles).
5. Overall view of the goods. In addition to close‑up shots, provide 2–3 photographs of the entire volume for the position in question. If the quantity is large and a photo cannot convey the scale, you may record a short video, upload it to any file‑sharing service (e.g., Yandex.Disk), and share the link with us. Important: the photo/video must document all goods covered by the claim. Any items not shown in the provided materials cannot be included in the claim.
6. Description of the problem. Briefly describe in writing or a message what the defect or issue with the goods entails. For example: “roses have black centers, won’t open”; “heads broken on 10 stems”, etc. We need to understand the nature of the problem in the client’s own words.
7. Expected resolution. Please specify what kind of resolution you expect:

• Full write‑off (100% refund of the value of the problematic goods).
• Partial write‑off (refund for a portion of the goods, e.g., 50% if the defect is partial).
• Discount on the next order (indicate the desired discount percentage or compensation amount).
• Other resolution (if you have any alternative proposals).

Please gather and submit all the information listed above to us in written form. The most convenient way is to complete the dedicated claims form (with attached photos/video). Use this link to the form. If it is not possible to fill out the form, a claim may be submitted as a separate document (for example, a statement in 1C or a simple letter) and sent to us via email.

Please note: There is a list of flower varieties that are not eligible for claims (due to their inherently delicate nature and short lifespan). The full list of such items can be viewed at the following link. We ask that you consider this when submitting a claim.

After we receive complete information regarding your claim, our quality control department will conduct an investigation (typically within up to 2 business days). We will contact you to discuss the matter and propose compensation options based on the situation. We value your understanding and are always committed to a fair resolution.

Important: For shipments arranged by the Buyer or via a Carrier engaged by the Buyer, responsibility for the goods including risks of loss, damage, or delay transfers to the Buyer upon handover of the shipment to the Carrier. Claims related to transportation must be submitted by the Buyer directly to the Carrier.

The Supplier will assist by providing copies of shipping documents, photographs, inspection reports, and other necessary materials.

Yes, we assist in organizing flower delivery across all of Russia through a network of our verified partners. The scheme is as follows: our main trucks and aircrafts arrive at key hub cities (delivery points) which we list in the section on international delivery from China (Moscow, Kazan, Novosibirsk, Khabarovsk, etc.).

Once the shipment arrives at such a hub city, further forwarding within Russian regions is handled by our logistics partners including:

• Door-to-door delivery or delivery to your city. Partners can ship flowers from the hub to any region of the Russian Federation using the method most convenient for you by trucks, air, or any courier services. This typically takes 1 to 3 days depending on distance.
• Secure packaging. If needed, the goods are additionally repackaged before onward shipment within Russia to withstand handling. Our partners are experienced in handling flowers and guarantee their preservation during transit.
• Tracking. You also receive tracking information or updates on domestic forwarding as soon as the shipment is transferred to the Russian carrier.

More details on the terms of such delivery within Russia (rates, cities, and transport companies) can be obtained from your manager or via our information channel linked here. This guide lists all partner services and delivery timelines from our hubs to your locality.

Thus, wherever your location may be, even if it is a major center or a small town, we will find a way to deliver your ordered flowers promptly and with care.

In brief: the Li Hua Group standard is +12°C (with range +10…+14°C).

This is a separate regime from cut flowers, which are transported at +3°C ±1°C. Transporting tropical houseplants at +3°C is not permissible.

Recommendations by group:
✅ Cold‑tolerant (acceptable at +3…+8°C with dry substrate): coniferous and evergreen shrubs, podocarpus, boxwood, ivy, clivia, camellia, sago palm (cycas).

⚠️ Borderline (+4…+8°C, “dry” shipment only with thermal protection required): araucaria, citrus plants, spider plant, bird of paradise, some cold‑tolerant succulents/cacti.

❌ Heat‑loving (require +10…+16°C, not allowed at +3°C): anthurium, aglaonema, peace lily, alocasia, ficus, dracaena (including “lucky bamboo”), philodendron, monstera, syngonium, orchids, bromeliads, peperomia, schefflera, croton, ZZ plant (Zamioculcas), money tree (Pachira), kalanchoe, aloe, and others.

Preparation to Transport
Dry mode. Watering should be reduced 2–3 days prior to shipment (substrate kept slightly moist).
Thermal protection. Liner/insert, spacers from walls/floor, and protection against condensation.
Placement in refrigerated truck. “Sensitive” plants should be placed in the middle/rear area, away from direct cold airflow.
Mixed loads. Do not mix tropical plants with those requiring +3°C; if necessary, only “cold‑tolerant” groups may be combined, and only with thermal boxes.
Monitoring. Temperature/humidity data loggers, group labeling (green/yellow/red).
In summary: For houseplants we use a separate temperature channel at +12°C.

This ensures leaf preservation and prevents “hidden” chilling damage, which can become apparent 3–10 days after delivery.

On our website, you can find a section called “In Transit,” which refers to products that are still en route at the moment (being shipped from China). Even before these items arrive at our warehouse they can pre-ordered at an attractive price. Once the goods arrive and are in stock, their price will be set at the market rate, which may be significantly higher than the pre-order price. Therefore, you have the opportunity to save by placing an order for items that are still in transit.

These items are usually marked specially or placed in the special “In Transit” category.

Important: payment and delivery terms for the pre-ordered items are the same as for items already in stock, but by ordering in advance, you benefit from a lower price.

We deliver flowers from China using special cargo transport with strict temperature control. In order to stay fresh cut flowers are transported in refrigerated trucks (reefer trucks) with set temperature +3°C (allowed range is ±1°C) throughout all time of journey. Indoor plants are transported at around +12°C to ensure comfortable conditions they need.

Orders are usually dispatched within 3 to 5 days after confirmation (depending on the complexity and quantity of items).

Also delivery time depends on the destination and method of shipment. Below is approximate delivery time to major cities using refrigerated trucks:

• to Moscow, Russia — 7 to 10 days (in summer time);
• to Minsk, Belorussia — 10 to 12 days;
• to Almaty / Astana, Kazakhstan — 4 to 5 days;
• to Bishkek, Kyrgyzstan — 4 to 5 days;
• to Baku, Azerbaijan — 8 to 10 days;
• to Kazan, Russia — 6 to 9 days;
• to Novosibirsk, Russia — 5 to 7 days;
• to Khabarovsk, Russia — up to 5 days.

Air Delivery. Expedited shipping by air is available or certain destinations. As soon as order is packed (usually it takes 3 – 5 days), it takes 3 – 5 days in transit by air. The Sheremetyevo International Airport (SVO / UUEE) in Moscow is the main destination point for air deliveries to Russia.

Air delivery is also available for nearby countries. For example, we can send flowers by plane to Baku, Amsterdam, Minsk, Bishkek, Almaty, and other major transport hubs upon agreement. Air delivery is more suitable for urgent orders and ensures minimal transit time, which helps maintain the quality of the flowers.

All delivery conditions are discussed upon placing the order. We regularly update the list of available routes and shipping schedules depending on the season and market demand.

Each product is supplied in standard factory packaging, which consists of a cardboard box containing a specified quantity of units (stems or flowers) of a single variety. The packaging increment (minimum number of stems or pieces per box) is indicated in the product card on the website. There you will also find information on box dimensions, gross and net weight, as well as cubic measurements for volume calculation.

For customer convenience, we have compiled a summary table of packaging specifications across our entire product range. This table lists all current product names, their packaging increments (number of stems/pieces per box), approximate box weight, and dimensions. You may request this table from your manager or download it from our website (in the "Documents" or "Customer Support" section, if available).

Please note that the weight of fresh-cut flowers may vary slightly depending on the variety and bud opening stage; however, packaging dimensions are standardized. By knowing the weight and dimensions of boxes, you will be able to calculate logistics and delivery costs more accurately.

Yes, we provide contract manufacturing and product branding services for large clients. If your procurement volume is significant (from 1,000,000 RUB per week or equivalent in other currencies), we are ready to discuss individual packaging and labeling arrangements.

• Custom boxes. Boxes of non‑standard size or format required for your business can be produced, taking into account packaging increments convenient for your operations.
• Packaging branding. Upon your request, we will apply your logo and brand elements to boxes or stickers. Your product will appear under your own trademark.
• Special packing. Non‑standard arrangement or stem count per package is possible if a specific format is required (discussed separately to preserve product quality).
• Custom labeling. When needed, we apply your barcodes, stickers, or marking labels to each box or unit to facilitate subsequent logistics and inventory management at your warehouse.

All these services are negotiated and implemented based on a separate agreement. Typically, launching custom production requires a stable order volume (approximately from 1 million RUB per week, or equivalent in CNY/USD). We always prefer a flexible approach to client requests: we will help develop optimal packaging for your market and implement it, ensuring you receive a finished product fully compliant with your requirements.

We pay special attention to logistics transparency and transportation condition monitoring. Each of our refrigerated trucks is equipped with a GPS tracking and temperature sensor system, which provides several advantages, such as:

• Online monitoring. We track the location of each vehicle in real time. You can always check with your manager where your shipment is currently located.
• Temperature control. Sensors continuously measure the temperature inside the refrigerated truck. A stable regime of approximately +3°C (for certain plants +12°C) is maintained. The system alerts us if the temperature deviates from the norm, allowing us to take immediate action.
• Transparency for the client. Upon request, we can provide you with tracking data or a route report. This builds trust as you see that the goods are moving as planned and under proper conditions.
• Responsiveness. Thanks to GPS monitoring, we know the vehicle’s arrival time in advance and are prepared for unloading. In case of road emergencies (traffic jams, delays), we promptly inform clients and adjust our actions.

Such 24/7 monitoring guarantees the preservation of flower quality in transit and strict adherence to deadlines. We are proud to offer our partners a high level of service and delivery reliability.

Yes, we assist in organizing flower delivery across all of Russia through a network of our verified partners. The scheme is as follows: our main trucks and aircrafts arrive at key hub cities (delivery points) which we list in the section on international delivery from China (Moscow, Kazan, Novosibirsk, Khabarovsk, etc.).

Once the shipment arrives at such a hub city, further forwarding within Russian regions is handled by our logistics partners including:

• Door-to-door delivery or delivery to your city. Partners can ship flowers from the hub to any region of the Russian Federation using the method most convenient for you by trucks, air, or any courier services. This typically takes 1 to 3 days depending on distance.
• Secure packaging. If needed, the goods are additionally repackaged before onward shipment within Russia to withstand handling. Our partners are experienced in handling flowers and guarantee their preservation during transit.
• Tracking. You also receive tracking information or updates on domestic forwarding as soon as the shipment is transferred to the Russian carrier.

More details on the terms of such delivery within Russia (rates, cities, and transport companies) can be obtained from your manager or via our information channel linked here. This guide lists all partner services and delivery timelines from our hubs to your locality.

Thus, wherever your location may be, even if it is a major center or a small town, we will find a way to deliver your ordered flowers promptly and with care.

In brief: the Li Hua Group standard is +12°C (with range +10…+14°C).

This is a separate regime from cut flowers, which are transported at +3°C ±1°C. Transporting tropical houseplants at +3°C is not permissible.

Recommendations by group:
✅ Cold‑tolerant (acceptable at +3…+8°C with dry substrate): coniferous and evergreen shrubs, podocarpus, boxwood, ivy, clivia, camellia, sago palm (cycas).

⚠️ Borderline (+4…+8°C, “dry” shipment only with thermal protection required): araucaria, citrus plants, spider plant, bird of paradise, some cold‑tolerant succulents/cacti.

❌ Heat‑loving (require +10…+16°C, not allowed at +3°C): anthurium, aglaonema, peace lily, alocasia, ficus, dracaena (including “lucky bamboo”), philodendron, monstera, syngonium, orchids, bromeliads, peperomia, schefflera, croton, ZZ plant (Zamioculcas), money tree (Pachira), kalanchoe, aloe, and others.

Preparation to Transport
Dry mode. Watering should be reduced 2–3 days prior to shipment (substrate kept slightly moist).
Thermal protection. Liner/insert, spacers from walls/floor, and protection against condensation.
Placement in refrigerated truck. “Sensitive” plants should be placed in the middle/rear area, away from direct cold airflow.
Mixed loads. Do not mix tropical plants with those requiring +3°C; if necessary, only “cold‑tolerant” groups may be combined, and only with thermal boxes.
Monitoring. Temperature/humidity data loggers, group labeling (green/yellow/red).
In summary: For houseplants we use a separate temperature channel at +12°C.

This ensures leaf preservation and prevents “hidden” chilling damage, which can become apparent 3–10 days after delivery.

We sell flowers of one kind and one colour packed in full boxes only. The minimum wholesale order (Minimum Order Quantity, MOQ) is 20 boxes per customer (per Legal Entity). If you need a smaller quantity you are welcome to contact us, so we can assist you and refer to our numberous partners that handle smaller lots.

Please note that normally each box contains only one kind of flower in single colour. All box sizes and specifications are provided in the product description. There are also special mixed boxes with different colors or varieties, these boxes are marked as “Mix” in the catalog. If such ready-made mixes are not available, we will not combine different kinds or colours in one box. However, upon individual request and with a sufficient order volume, we can consider creating a custom mixed box specifically for your needs.

We accept various forms of payment, including multi-currency options, to simplify cooperation with clients from different countries.

You can choose any of available options:

• Bank transfer in Russian Rubles (RUB) with VAT — to the account of our Russian company (LLC). We work with 20% VAT for VAT-registered organizations;
• Bank transfer in Chinese Yuan (CNY) or US Dollars (USD) — to the account of our Chinese company;
• Bank transfer in Euro (EUR), US Dollars (USD), Kyrgyz Som (KGS), Russian Rubles (RUB), or Cryptocurrency (USDT) — to the account of our partner company in Kyrgyzstan (for the convenience of clients from CIS countries); also we accept payment in Tether (USDT) at the current exchange rate.

Feel free to choose the most convenient payment method. All payment details are specified in the invoice. Once a 50% prepay is received (see section “How to place an Order?”), we proceed with purchasing and shipping your goods.

Our company strives to conduct business responsibly, both from an environmental perspective and in terms of partner relations. We adhere to sustainable development and ethical business principles, such as:

• Environmental friendliness. We use recyclable and eco-friendly packaging materials wherever possible. We optimize logistics to reduce our carbon footprint (for example, by efficiently loading trucks and avoiding unnecessary trips). Responsible interaction with nature is part of our philosophy.
• Honesty and transparency. Our business is founded on Islamic values – integrity, honesty, and respect for partners. We openly provide all information about products, prices, and potential risks. If problems arise, we do not avoid responsibility but solve them together with the clients (see the "Claims" section).
• Mutually beneficial cooperation. We adhere to the principle that a transaction should benefit both parties. We aim for long‑term relationships, therefore we do not pursue immediate gain at the client's expense. Our goal is your successful business with us, which is why we are flexible and ready to adapt to partners' needs.
• Service quality. Our responsible approach is also reflected in the level of service. We provide consultation on assortment selection, inform about seasonal factors, and assist with documentation. Our team is committed to ensuring you receive maximum profit and minimum issues.

Guided by these principles, we build trusting relationships with wholesale flower buyers worldwide. You can be confident that by partnering with us, you are gaining a reliable, ethical, and environmentally responsible supplier.

The process for placing a wholesale order is straightforward and transparent. If you plan to purchase 20 boxes or more, follow the steps below:

1. Submit a request for the required goods. You can compile a list of desired items and send it to us via one of the following methods:

• Through our website. Just add products to a request or use the dedicated wholesale client form.
• By phone or messenger. Contact your personal manager (details available on the website) and simply specify which flowers and in what quantity you need. We respond promptly via WhatsApp, WeChat, Telegram, etc.

2. Receive our commercial proposal. Based on your request, we will check warehouse availability, current prices, and timelines. A manager will then contact you and provide a detailed proposal: which items are available, at what price, and when they can be shipped.
3. Confirm your order and provide details. If the terms are acceptable, confirm the list of goods for reservation. Simultaneously, provide your company's details (for contract and invoice preparation) – legal entity/sole proprietor name, address, tax identification number/registration data, and any other information required for documentation.
4. Signing the contract and issuing a prepayment invoice. We will prepare a supply contract and a proforma invoice for your shipment. These documents will specify all terms: items, quantity, price, delivery timeline, and liabilities of both parties. A 50% prepayment of the total amount is required to confirm the order — this will be indicated on the invoice.
5. Making the 50% prepayment. You pay 50% according to the issued invoice (in any of the offered currencies and payment methods, see “Payment Methods”). Once the prepayment is received, we reserve and purchase fresh flowers from producers specifically for your order.
6. Order assembly and shipment. Our specialists assemble your order at the warehouse, perform quality checks, and prepare all necessary documents (phytosanitary certificates, etc.). Then, within the agreed timeframe, we ship the goods via the selected delivery method which are refrigerated truck or air freight (see “Delivery Terms and Conditions”). You will be notified of the dispatch date and estimated arrival date.
7. Payment of the balance and receipt of goods. Once the shipment arrives at its destination (customs terminal), you must pay the remaining 50% of the order amount. Upon receipt of full payment, you take possession of your goods. We provide you with original documents, and you can collect the flowers for resale.

Should any questions arise at any stage our managers are always available to assist. This step‑by‑step process (with a modest advance payment) is designed for your assurance so you do not pay the entire amount upfront, but only secure the goods, and we guarantee their availability and delivery as agreed.

We provide a complete set of documents required for importing and wholesale trading of flowers. The standard package includes:

• Phytosanitary Certificate — confirms the safety of the plants and absence of pests.
• Certificate of Origin — verifies the origin of the goods.
• Invoice — a bill for the shipment.
• Packing List — details the contents and number of packages.

Additional documents can be provided as needed according to the requirements of your region (upon request, we can prepare extra certificates).
We work under various delivery terms (Incoterms) depending on the client’s needs:

• EXW (Ex Works) — pick-up from our warehouse in China.
• FOB (Free on Board) — delivery to the port of shipment, after which you arrange transportation.
• DAP (Delivered at Place) — delivery to a specified location (e.g., your city) without customs duties included.
• DDP (Delivered Duty Paid) — upon separate agreement, we can arrange delivery with full customs clearance.

Specific terms and responsibilities are outlined in the contract and the invoice before payment. We are flexible in any delivery schemes to ensure you receive your goods matching the desired level of service.

Dear partners, we always strive to supply flowers of high quality. Should you have a claim regarding the quality or quantity of goods, please follow the steps below to enable us to promptly review and resolve the situation:

1. Claim submission deadline. Claims are accepted only within 24 hours from the moment you receive the goods at our warehouse/pick-up point. Unfortunately, claims submitted after this period cannot be considered (flowers are perishable goods).
2. Product name. Clearly specify which item is the subject of the claim – exact name, variety, article number (as indicated in the invoice or bill).
3. Quantity. Indicate the quantity of units affected by the claim (how many stems, boxes, or pieces were found to be defective or non‑conforming).
4. Photographs of the issue. Take several close‑up shots that clearly show the nature of the problem. These may include bud defects, broken stems, damages, etc. Be sure to include a photo of the box label (containing batch information). Also, take a general photo or video showing the entire quantity of goods you consider non‑conforming (the complete lot of each problematic item, not just individual flowers from different angles).
5. Overall view of the goods. In addition to close‑up shots, provide 2–3 photographs of the entire volume for the position in question. If the quantity is large and a photo cannot convey the scale, you may record a short video, upload it to any file‑sharing service (e.g., Yandex.Disk), and share the link with us. Important: the photo/video must document all goods covered by the claim. Any items not shown in the provided materials cannot be included in the claim.
6. Description of the problem. Briefly describe in writing or a message what the defect or issue with the goods entails. For example: “roses have black centers, won’t open”; “heads broken on 10 stems”, etc. We need to understand the nature of the problem in the client’s own words.
7. Expected resolution. Please specify what kind of resolution you expect:

• Full write‑off (100% refund of the value of the problematic goods).
• Partial write‑off (refund for a portion of the goods, e.g., 50% if the defect is partial).
• Discount on the next order (indicate the desired discount percentage or compensation amount).
• Other resolution (if you have any alternative proposals).

Please gather and submit all the information listed above to us in written form. The most convenient way is to complete the dedicated claims form (with attached photos/video). Use this link to the form. If it is not possible to fill out the form, a claim may be submitted as a separate document (for example, a statement in 1C or a simple letter) and sent to us via email.

Please note: There is a list of flower varieties that are not eligible for claims (due to their inherently delicate nature and short lifespan). The full list of such items can be viewed at the following link. We ask that you consider this when submitting a claim.

After we receive complete information regarding your claim, our quality control department will conduct an investigation (typically within up to 2 business days). We will contact you to discuss the matter and propose compensation options based on the situation. We value your understanding and are always committed to a fair resolution.

Important: For shipments arranged by the Buyer or via a Carrier engaged by the Buyer, responsibility for the goods including risks of loss, damage, or delay transfers to the Buyer upon handover of the shipment to the Carrier. Claims related to transportation must be submitted by the Buyer directly to the Carrier.

The Supplier will assist by providing copies of shipping documents, photographs, inspection reports, and other necessary materials.

Dear Partners.

Please note that according to Li Hua Group's policy, claims regarding the following items will not be considered (except in cases of obvious, confirmed pre‑shipment defects):

• Gerbera
• Tanacetum / Matricaria
• Rose (including spray)
• Ozothamnus
• Peonies
• Anthurium
• Antirrhinum (Snapdragon)
• Gladiolus
• Hydrangea
• Delphinium
• Lily
• Alstroemeria
• Matthiola
• Anemones
• Vanda
• Dahlia
• Cymbidium
• Eustoma (double‑flowered only)
• Lucky Bamboo
• Chamelaucium
• Tweedia (Oxypetalum)
• Scabiosa
• Protea (leaf blackening may occur during extended transit)
• Amaranthus (leaf color may change)

Please take this list into account when placing orders and accepting goods.
The list may be updated.

Dear Partners.

Please note that according to Li Hua Group's policy, claims regarding the following items will not be considered (except in cases of obvious, confirmed pre‑shipment defects):

• Gerbera
• Tanacetum / Matricaria
• Rose (including spray)
• Ozothamnus
• Peonies
• Anthurium
• Antirrhinum (Snapdragon)
• Gladiolus
• Hydrangea
• Delphinium
• Lily
• Alstroemeria
• Matthiola
• Anemones
• Vanda
• Dahlia
• Cymbidium
• Eustoma (double‑flowered only)
• Lucky Bamboo
• Chamelaucium
• Tweedia (Oxypetalum)
• Scabiosa
• Protea (leaf blackening may occur during extended transit)
• Amaranthus (leaf color may change)

Please take this list into account when placing orders and accepting goods.
The list may be updated.

3) List of documents provided by a private person (Natural Person)

Minimum List (for concluding and executing a supply / sales / delivery Agreement) is:

• Citizen Passport of Russian Federation (page with photo and registration page) or other main ID document for identification and correct delivery.
• Contact details and delivery address (full name, phone, email, address / pick-up point).
• Consent to the processing of the Personal Data (offer / checkbox / separate form according to the Federal Law 152-FZ; updated requirements effective from 01.09.2025).
• Acceptance of the Public Offer / Contract in electronic form, these documents may be signed with a qualified E-signature.

If delivery is from abroad to an individual’s address (Express import to the Russian Federation).

• For customs clearance, the Carrier / Customs Representative typically requests identification document details (ID / Passport), and sometimes a Taxpayer Identification Number (INN). This information is included in the Express cargo register / electronic accompanying document in accordance with Federal Customs Service Order No. 1060. (Kontur Normativ)
• Also upon customs request some payment / value confirmation (invoice, card statement, order screenshot, links to product cards) may require. This is standard practice for customs control of international shipments. (DHL Express)

Formats accepted

• Clients' ID details and other personal information are transmitted through secure channels only. We store them strictly for the purposes and periods specified in the personal data processing policy according to the Federal Law No. 152‑FZ. (Consultant Plus)